Please use this identifier to cite or link to this item:

Title: The Common Assessment Framework (CAF) and the evaluation of Quality in a Public Service: Case Study of Academic Services of the University of Évora, Portugal
Authors: Nogueiro, Teresa
Saraiva, Margarida
Editors: Malpica, Freddy
Tremante, Andrés
Welsch, Friedrich
Tait, Bill
Keywords: Common Assessment Framework (CAF)
Quality Evaluation
Higher Education
Issue Date: 2-Jul-2008
Publisher: International Institute of Informatics and Systemics
Citation: NOGUEIRO, Teresa e Margarida Saraiva, (2008) “The Common Assessment Framework (CAF) and the evaluation of Quality in a Public Service: Case Study of Academic Services of the University of Évora, Portugal”, in Proceedings of The 6th International Conference on Education and Information Systems, Technologies and Applications (EISTA 2008) and The 2nd International Multi-Conference on Society, Cybernetics and Informatics (IMSCI08), volume I, Freddy Malpica, Andrés Tremante, Friedrich Welsch e Bill Tait (ed.), International Institute of Informatics and Systemics, pp. 154-159. ISBN: 1-934272-46-9. Orlando, Florida - USA, 2 July 2008
Abstract: Society is more and more demanding on professional terms. Therefore, in order to achieve Excellence we need to go though processes of continuous improvement and we need to measure and to evaluate Quality which is increasingly seen as a competitive and distinguishing factor between institutions. And institutions from Public Sector like Universities are no exception. It’s urgent to evaluate their quality. But a question remains: how do we evaluate them? Why is it important? Should we evaluate the graduate and post-graduate degrees, the services that support all the University,…What? In Portugal it is compulsory to evaluate the quality of the degrees taught on a Higher Education Institution. For that purpose a set of legislation has been approved: Law n.º38/94 of 21st November, Decree-law n.º205/98 of 11th July and Law n.º1/2003 of 6th January. But if this is a compulsory procedure, shouldn’t the structures that support all the life of a Higher Education Institution also be evaluated? What happens if, for instance, the Academic Services don’t work properly or collapse? This service is considered as essential and fundamental on Higher Education Institutions.
ISBN: 1-934272-46-9
Type: article
Appears in Collections:GES - Artigos em Livros de Actas/Proceedings
CEFAGE - Artigos em Livros de Actas/Proceedings

Files in This Item:

File Description SizeFormat
paper_EISTA 08 _ IMSCI 08.pdf53.38 kBAdobe PDFView/Open
FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpaceOrkut
Formato BibTex mendeley Endnote Logotipo do DeGóis 

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.


Dspace Dspace
DSpace Software, version 1.6.2 Copyright © 2002-2008 MIT and Hewlett-Packard - Feedback
UEvora B-On Curriculum DeGois