Please use this identifier to cite or link to this item:

Title: The Paradigm of the Total Quality Management in the Portuguese Higher Education
Authors: Saraiva, Margarida
Reis, Elizabeth
Editors: Taylor, Jenny
Keywords: Total Quality Management
High Education
Education Quality
Evaluation Quality
Principles of Deming
Continuous Improvement and Excellence
Issue Date: 21-Jun-2006
Publisher: Foundation of Tertiary Institutions of the Northern Metropolis (FOTIM)
Citation: SARAIVA, Margarida e Elizabeth Reis, "The Paradigm of the Total Quality Management in the Portuguese Higher Education", in International Conference on Quality Assurance in Higher education: Mission (Im)possible?, Jenny Taylor (ed.), Foundation of Tertiary Institutions of the Northern Metropolis (FOTIM), CD-ROM. ISBN: 0-9584986-5-2. Pretoria - South Africa, 21 June 2006
Abstract: Total quality management is a process based on a “to do differently” strategy. This strategy implies trying to achieve continuous improvement by sharing responsibilities reducing misused resource and meeting customer’s expectations. Typically, Total Quality Management is implemented in industry and services using a group of principles. The implementation of such principles guides the organizations towards the improvement of quality standards. Deming contributed to the total quality management process by proposing the set of principles and techniques that helps organisations to improve their quality process. We implement the total quality management principles inn two Portuguese high education institutions: ISCTE and University of Évora. We use separate questionnaires in order to verify if the techniques of the Total Quality Management, proposed by Deming, which were applied in Japanese and US companies, could be applied similarly in Portuguese high education institutions. Likewise for industrial companies, application of Total Quality Management techniques may help higher education institutions in their adaptation to the constantly changing education environment. The improving of quality in higher education will result in a general quality improvement of people’s skills which ultimately will improve the level of efficiency contributing to the development of markets and the economy. The results of this study show a set of difficulties as well as benefits from implementation of Total Quality Management, which may be a consequence of the cultural environment of the institutions. This study concludes that the two higher education institutions can still improve the application of the 14 principles proposed by Deming, and that correct application of these principles may permit them to evolve to the excellence level. However, it is important to notice that the principles should be applied in a flexible way and in agreement with the specific needs of each organization.
ISBN: 0-9584986-5-2
Type: article
Appears in Collections:GES - Artigos em Livros de Actas/Proceedings
CEFAGE - Artigos em Livros de Actas/Proceedings

Files in This Item:

File Description SizeFormat
paper_FOTIM.pdf79.46 kBAdobe PDFView/Open
FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpaceOrkut
Formato BibTex mendeley Endnote Logotipo do DeGóis 

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.


Dspace Dspace
DSpace Software, version 1.6.2 Copyright © 2002-2008 MIT and Hewlett-Packard - Feedback
UEvora B-On Curriculum DeGois