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|Title: ||QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE|
|Authors: ||Rui, Amaral|
|Editors: ||Gómez Chova, L.|
López Martínez, A.
Candel Torres, I.
|Issue Date: ||2015|
|Publisher: ||IATED Academy|
|Citation: ||R. Amaral, S. Rocha, M. Saraiva, A. Sampaio (2015) “QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE”, in EDULEARN15 Proceedings - 7th International Conference on Education and New Learning Technologies, L. Gómez Chova, A. López Martínez, I. Candel Torres (ed.), IATED Academy, pp. 1941-1954. CD-ROM. ISBN: 978-84-606-8243-1 || ISSN: 2340-1117. Barcelona (Spain), July 6th-8th, 2015|
|Abstract: ||The present article is intended to evaluate the quality of training and initial vocational qualification of
young people, of professional courses secondary levels, with school accreditation and professional
qualification of level IV. In that sense, it´s intended to know the perspective of students of professional
courses in various areas of knowledge, their perceptions and expectations about the quality observed
in a vocational education organization in Alentejo – Portugal through the SERVQUAL methodology.
With this work it is shown that, on the one hand, the continuous improvement in the quality of
vocational training process brings new approaches and best strategies in order to achieve competitive
and sustainable development. On the other, it was found that the need for investment in quality
management systems must not be separated from the acquisition of specific knowledge, justifying the
analysis of perceptions of trainees in vocational education.|
|Appears in Collections:||CEFAGE - Artigos em Livros de Actas/Proceedings|
GES - Artigos em Livros de Actas/Proceedings
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