Please use this identifier to cite or link to this item:

Title: Influence of Quality on Employee Results: The Case of Rural Accommodations in Spain
Authors: Rel Río Rama, María de la Cruz
Álvarez-García, José
Saraiva, Margarida
Ramos Pires, António
Editors: Eskildsen, Jacob Kjær
Keywords: critical factors
employee results
rural accommodations
Issue Date: 4-Mar-2016
Publisher: Routledge - Taylor & Francis Group
Citation: María de la Cruz del Río Rama, José Álvarez García, Margarida Saraiva, António Ramos Pires (2016) Influence of Quality on Employee Results: The Case of Rural Accommodations in Spain. Total Quality Management & Business Excellence. ISSN: 1478-3363 (Print) 1478-3371 (Online). DOI: 10.1080/14783363.2016.1150171
Abstract: Few studies have analysed the effect of the critical factors of quality results on employees in the services sector and, more specifically, in the tourism sector. This work studies the rural accommodation sector in order to provide facility managers with the critical factors on which to focus their efforts towards increasing their employee results/satisfaction. The data obtained from 100 rural accommodations in Spain are analysed and each of the measurement scales used are validated by exploratory and confirmatory factor analysis. The theoretical model proposed to analyse the relationship is estimated by applying Structural Equation Modelling. The research reveals that the factors to which greater attention should be paid in order to enhance employee results/satisfaction are quality policy and strategy and processes management, the latter being the criterion through which the rest of the critical factors perform. The greatest total effect derives from quality policy and strategy and leadership, and indirect effect via the rest of the criteria.
ISSN: 1478-3363 (Print) 1478-3371 (Online)
Type: article
Appears in Collections:CEFAGE - Publicações - Artigos em Revistas Internacionais Com Arbitragem Científica
GES - Publicações - Artigos em Revistas Internacionais Com Arbitragem Científica

Files in This Item:

File Description SizeFormat
Abstract TQM&BE_1.pdf211.98 kBAdobe PDFView/Open
FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpaceOrkut
Formato BibTex mendeley Endnote Logotipo do DeGóis 

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.


Dspace Dspace
DSpace Software, version 1.6.2 Copyright © 2002-2008 MIT and Hewlett-Packard - Feedback
UEvora B-On Curriculum DeGois