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Title: How companies use the information about quality-related costs
Authors: Ramos Pires, António
Novas, Jorge
Saraiva, Margarida
Coelho, Aida
Editors: Eskildsen, Jacob Kjær
Keywords: quality-related costs
interactive and diagnostic systems
profiles of use of information
information to management
Issue Date: 19-Oct-2015
Publisher: Routledge - Taylor & Francis Group
Citation: António Ramos Pires, Jorge Novas, Margarida Saraiva & Aida Coelho (2015): How companies use the information about quality-related costs, Total Quality Management & Business Excellence, DOI: 10.1080/14783363.2015.1099427
Abstract: This work focuses on the broad topic of quality-related costs (QRC), which has been largely discussed in the literature. Nevertheless, one of the least studied issues relates to the way companies use QRC information. In this research the profile of use of QRC information is analysed considering the model proposed by Simons [(1991). Strategic orientation and top management attention to control systems. Strategic Management Journal, 12(1), 49–62], from which it is possible to distinguish between a diagnostic and an interactive profile of use. The analysis of the data collected through a questionnaire survey to a sample of Portuguese certified companies (PCCs) involved the application of principal component analysis, cluster analysis, one-way analysis of variance and discriminant analysis. The results showed that a substantial part of PCCs use the QRC information according to a diagnostic and interactive profile. Managers of these companies use QRC information to set goals, monitor their implementation and motivate participants (according to a diagnostic profile), but also to foster organisational learning, the emergence of new ideas and strategies (according to an interactive profile). About 30% of companies favour a diagnostic profile. However, about 32% of companies report negative values for both profiles, indicating that these companies undertake initiatives to prepare QRC information but their leaders do not use it in the management process.
ISSN: 1478-3363 (Print) 1478-3371 (Online)
Type: article
Appears in Collections:CEFAGE - Publicações - Artigos em Revistas Internacionais Com Arbitragem Científica
GES - Publicações - Artigos em Revistas Internacionais Com Arbitragem Científica

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