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Title: International Standard ISO 9001–A Soft Computing View
Authors: Neves, José
Fernandes, Ana
Gomes, Guida
Neves, Mariana
Abelha, António
Vicente, Henrique
Editors: Hammoudi, Slimane
Maciaszek, Leszek
Teniente, Ernest
Camp, Olivier
Cordeiro, José
Keywords: International Standard ISO 9001
Knowledge Representation and Reasoning
Logic Programming
Artificial Neural Networks
Issue Date: 2015
Publisher: Springer International Publishing
Citation: Neves, J., Fernandes, A., Gomes, G., Neves, M., Abelha, A. &, Vicente, H., International Standard ISO 9001–A Soft Computing View. In S. Hammoudi, L. Maciaszek, E. Teniente, O. Camp & J. Cordeiro, Eds., Enterprise Information Systems, Lecture Notes in Business Information Processing, Vol. 241, pp. 153–167, Springer International Publishing, Cham, Switzerland, 2015
Abstract: In order to add value to ISO 9001, a Quality Management Systems that assess, measure, documents, improves, and certify processes to increase productivity, i.e., that transforms business at any level. On the one hand, this work focuses on the development of a decision support system, which will allow companies to be able to meet the needs of customers by fulfilling requirements that reflect either the effectiveness or the non-effectiveness of an organization. On the other hand, many approaches for knowledge representation and reasoning have been proposed using Logic Programming (LP), namely in the area of Model Theory or Proof Theory. In this work it is followed the proof theoretical approach in terms of an extension to the LP language to knowledge representation and reasoning. The computational framework is centered on Artificial Neural Networks to evaluate customer’s satisfaction and the degree of confidence that one has on such a happening.
ISBN: 978-3-319-29132-1
ISSN: 1865-1348
Type: bookPart
Appears in Collections:QUI - Publicações - Capítulos de Livros
CQE - Publicações - Capítulos de Livros

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