Please use this identifier to cite or link to this item: http://hdl.handle.net/10174/28216

Title: A Case-Based Approach to Assess Employees’ Satisfaction with Work Guidelines in Times of the Pandemic
Authors: Fernandes, Ana
Figueiredo, Margarida
Dias, Almeida
Ribeiro, Jorge
Neves, José
Vicente, Henrique
Keywords: COVID–19
Human Resources Management
Organizational Performance
Water Laboratories
Case-Based Reasoning
Issue Date: 2020
Publisher: Springer
Citation: Fernandes, A., Figueiredo, M., Dias A., Ribeiro, J., Neves, J. & Vicente, H., A Case-Based Approach to Assess Employees' Satisfaction with Work Guidelines in Times of the Pandemic. Communications in Computer and Information Science, 1277, 183–196, 2020.
Abstract: The actual pandemic crisis posed new challenges for organizations that had to adapt new working procedures to prevent infection. In this context, monitoring employee satisfaction is paramount, but a very difficult task. To respond to this challenge, a workable problem-solving methodology was developed and tested. It examines the dynamics between Logic Programming and the Laws of Thermodynamics for Knowledge Representation and Reasoning. Such formalisms are consistent with a computer-based approach based on Case-Based Reasoning, the ultimate goal of which is to assess employee satisfaction in water analysis laboratories. The model was trained and tested with real data, collected through questionnaires, exhibiting an overall accuracy of 85.9%.
URI: https://link.springer.com/chapter/10.1007/978-3-030-61702-8_13
http://hdl.handle.net/10174/28216
ISSN: 1865-0929 (paper)
1865-0937 (electronic)
Type: article
Appears in Collections:QUI - Publicações - Artigos em Revistas Internacionais Com Arbitragem Científica

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