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Title: Intercultural Management
Authors: Afseth, Janyne
Kokkonen, Mari
dos Santos, Nuno Rebelo
Editors: Havrdova, Zuzana
Matthews-Smith, Gerri
Huotari, Paivi
Keywords: Intercultural Management
Human Resources Management
Issue Date: 2016
Publisher: Lahti University of Applied Sciences
Citation: Afseth, J., Kokkonen, M., & dos Santos, N. R. (2016). Intercultural Management. In Zuzana Havrdova, Gerri Matthews-Smith, & Paivi Huotari (Eds.), Developing cross-cultural competencies in health and social care management: Learning from research and experience of five EU universities (99-113). Finland, Lahti: LAMK. ISBN: 978-951-827-254-3; ISSN: 2342-7493; ISSN 2342-7507 (net publication)
Abstract: Globalization has increasingly brought permanent contact with people whose cultural background is different from what many would consider their ‘own’ culture. The area of intercultural management is of critical interest due to the impact of increased European and global migration, which has required health and social care leaders and managers to develop competency to respond to the diversity and changing needs of their workforce and service users. The communities within the European Union are now often characterised by significant diversity whether at cultural, social, or psychological levels. The purpose of this chapter is to enable health and social care practitioners to assume a clinical/ professional leadership role in quality intercultural management in the health and social care sector. This chapter will focus on developing health and social care practitioners’ knowledge and understanding in the area of intercultural management within contemporary health and social care organisations. It will focus on the critical application of knowledge to practice through the provision of underpinning knowledge, understanding and debates surrounding contemporary issues and practices in the areas of intercultural management. Many practitioners accessing this information may already work in the heath/social sector and this critical focus on intercultural and diversity management has the potential to improve the quality in health and social care services through the critical application to practice.
Type: bookPart
Appears in Collections:PSI - Publicações - Capítulos de Livros

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