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Authors: Rui, Amaral
Rocha, Susana
Saraiva, Margarida
Sampaio, Ana
Editors: Gómez Chova, L.
López Martínez, A.
Candel Torres, I.
Keywords: Quality
Vocational Training
Continuous improvement
Issue Date: 2015
Publisher: IATED Academy
Citation: R. Amaral, S. Rocha, M. Saraiva, A. Sampaio (2015) “QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE”, in EDULEARN15 Proceedings - 7th International Conference on Education and New Learning Technologies, L. Gómez Chova, A. López Martínez, I. Candel Torres (ed.), IATED Academy, pp. 1941-1954. CD-ROM. ISBN: 978-84-606-8243-1 || ISSN: 2340-1117. Barcelona (Spain), July 6th-8th, 2015
Abstract: The present article is intended to evaluate the quality of training and initial vocational qualification of young people, of professional courses secondary levels, with school accreditation and professional qualification of level IV. In that sense, it´s intended to know the perspective of students of professional courses in various areas of knowledge, their perceptions and expectations about the quality observed in a vocational education organization in Alentejo – Portugal through the SERVQUAL methodology. With this work it is shown that, on the one hand, the continuous improvement in the quality of vocational training process brings new approaches and best strategies in order to achieve competitive and sustainable development. On the other, it was found that the need for investment in quality management systems must not be separated from the acquisition of specific knowledge, justifying the analysis of perceptions of trainees in vocational education.
ISBN: 978-84-606-8243-1
ISSN: 2340-1117
Type: article
Appears in Collections:CEFAGE - Artigos em Livros de Actas/Proceedings
GES - Artigos em Livros de Actas/Proceedings

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